How can we help?

Our shipping policy is to process and dispatch orders within 24 hours Monday – Friday, upon receipt of payment. All orders received before 15:00 hrs GMT will be dispatched the same day*. Any order received after 15:00 hrs GMT will be dispatched the following working day.

(*Same working day – Dispatch time of goods is subject to stock availability)

Some consignments will require a signature and include standard insurance and tracking. This service enables orders to be traced online throughout the delivery process**

(**Excludes Royal Mail 1^st and 2^nd Class Standard Post and Airmail services)

We offer international shipping to most destinations at fantastic rates.

It should be noted, when importing goods, the‘ Consignee’ (buyer/importer) is responsible to pay for any Customs Duty and Taxes that may apply. Any fees due should be paid before delivery. Failure to make payment may result in delays and/or your order returned back to us.

If you’re unsure about any charges please check with your government department.

EUROPE

Royal Mail International Tracked & Signed / DPD Classic (3-5 Days)

• (Zone 1) Belgium, France, Germany, Luxembourg, Netherlands (£17.99)
• (Zone 2) Austria, Denmark, Switzerland (£19.99)
• (Zone 3) Czech Republic, Italy, Slovakia, Spain (£21.99)
• (Zone 4) Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden (£27.99)
• (Zone 5) Bosnia & Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia (£29.99)

AMERICAS

Royal Mail International Tracked & Signed (7-10 Days)

• North America, South America, Canada, United States (£24.99)

AFRICA

Royal Mail International Tracked & Signed (7-10 Days)

• Africa & South Africa (£24.99)

MIDDLE EAST

Royal Mail International Tracked & Signed (7-10 Days)

• Egypt, Bahrain, Cyprus, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, UAE, Yemen (£29.99)

ASIA & AUSTRALASIA

Royal Mail International Tracked & Signed (7-10 Days)

• Asia, China, Australia, New Zealand (£29.99)

All prices quoted are base prices and are correct at the time of print. We reserve the right to change prices without prior notice.

Delivery times are approximate and exclude weekends and public holidays. Some orders will require a signature.

The ‘Consignee’ (buyer/importer) is responsible to pay for any Customs Duty and Taxes that may apply when importing goods. Any fees due should be paid before delivery. Failure to make payment may result in delays and/or your order returned back to us.

If you’re unsure about any charges please check with your government department.

All orders are sent securely and can be tracked during the delivery process. Tracking information will be forwarded through email and or SMS. Please allow the carrier ample time before you raise a query.

Some orders will require a signature and include standard insurance and tracking. This service enables orders to be traced online throughout the delivery process**

(**Excludes Royal Mail 1^st and 2^nd Class Standard Post and Airmail services)

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In the unfortunate event of you having not received your order, please notify us. All orders are sent securely and can be tracked during the delivery process.

Please allow the carrier ample time before you raise a query.

In the unfortunate event of you receiving your order damaged or missing, please notify us immediately. We will take the necessary measures to resolve things.

We’re committed to selling quality products we hope you’ll enjoy using but we’re also aware, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. We guarantee to refund any item you’re not completely happy with when you return it to us within 30 days of receipt. Items can be returned by post or a courier collection can be arranged at your convenience.

Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt, invoice or order number, which can be found on your order confirmation or on the delivery docket, as you might need it as proof of purchase in the event of any after sales queries.

In order to be eligible for a refund or exchange, you must acknowledge and agree to the following conditions:

• Your order is reported within 48 hours upon receipt of goods.
• All returns are received by us within 30 days.
• The sender agrees to bear the return cost of returning any item, except in the case of faulty items or incorrect orders received of which we will reimburse in full, after receiving the returned item.
• The item must not have been used or worn.
• Original labels and tags must be attached.
• Your returned item must be securely packaged and sent by a Recorded ‘Signed For’ service which should include compensation cover, as we will not be held responsible for items lost or damaged in transit.
• Once received and where agreed a replacement will be sent depending on availability. Alternatively, a refund will be issued minus shipping charges [where applicable].
• Refunds will be issued in the same tender type with which they were purchased.
• Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods. This means the credit to a payment card may take up to ten working days from receipt of goods. This time frame is dictated by and dependent upon your card provider.
• Refunds on returns are subject to goods being returned in saleable condition and or in the event of faulty goods, they will be subject to inspection and agreement of VIT-FUEL.

Customers wishing to buy regularly are welcomed to apply for a Trade Account to earn significant savings. Applications are open to businesses, traders and retailers. Successful applicants do not have any membership fees and receive VAT approved itemized invoices on request.

If you’re interested, please fill the wholesale form and we’ll get back to you.

https://vit-fuel.com/trade/

Dropshipping has become a popular business model as it requires minimal initial investment and overhead costs.

If you’re interested, please fill the dropshipping form and we’ll get back to you.

https://vit-fuel.com/dropshipping/